Rebecca's Articles and Whitepapers (a sampling)
 
Application Performance View Blog Network World
Making Sense of Carrier Videoconferencing Services No Jitter, April 2009
Tech Target eGuide: Managing VoIP Quality Tech Target , November 2008
Four Steps to Application Nirvana Network World, October 2008
Using AlertSite's DéjàClick for Competitive Advantage: A Hypothetical Use Case AlertSite White Paper, May 2008
Carriers Add Value By Optimizing Application Performance Business Communications Review, December 2007
Quest for an "Open Source Genome" Black Duck White Paper, October 2007
Management Tool Vendors Gear Up for Virtualization Network World , August 2007
Application Performance Management: Best Practices Do Work Business Communications Review, May 2007
Pocket Guide to Application Delivery Systems Business Communications Review, September 2006
IT Managers Weigh In On Application Performance Business Communications Review, April 2006
QoS over MPLS: The Complete Story Business Communications Review, February 2006
Application Delivery Systems: A Survey of Approaches Business Communications Review, April 2005
Tackling Phishing Business Communications Review, February 2005
SPAM Fighting Business Models, Who Wins, Who Loses Business Communications Review, April 2004
Application Performance Management: The State of the Art Business Communications Review, February 2004
Security Fading as Barrier to Web Services Business Communications Review, November 2003
ISPs and Value-Added Services - What's The Holdup? Business Communications Review, July 2003
Market Drivers for E-Business Defense Technology Business Communications Review, January 2003
CDN Business Models - The Drama Continues
Business Communications Review, April 2002
Kids and the Future of the Internet ("No Keyboard, Just Talk")
Inter@ctive Week, October 2001
ISP Customer Satisfaction Survey - Making The Grade Inter@ctive Week, September 2001
ISP Customer Satisfaction Report Card Inter@ctive Week, September 2001
ISP Customer Satisfaction Survey - Getting What You Pay For Inter@ctive Week, September 2001
ISP Customer Satisfaction Survey - Most Wanted: Virus Scanning, VoIP And Back-Up Services Inter@ctive Week, September 2001
ISP Customer Satisfaction Survey - Need For Speed Drives Customer Churn Inter@ctive Week, September 2001
ISP Customer Satisfaction Survey - Cable Modems: Bands Of Confusion Inter@ctive Week, September 2001
ASP Customer Satisfaction Survey - E-Commerce Apps Top ASP Wish List Inter@ctive Week, September 2001
ASP Customer Satisfaction Survey - Faster, Easier, Cheaper Inter@ctive Week, September 2001
Why even DIY'ers are turning to ASPs?

ZDNet Tech Update, September 2001
CDN Business Models - Not All Cast from the Same Mold Business Communications Review, May 2001
Stoking the Content Fire Inter@ctive Week, May 2001
Seeking Outside Help Inter@ctive Week, February 2001
Universal Access Does The “Dirty Work” Inter@ctive Week, October 2000
Regional ISPs Score Big Inter@ctive Week, September 2000
The ISP Olympics: Customers Judge Their ISPs Inter@ctive Week, September 2000
Next Generation Collocation Network World , May 2000
Distributing Streaming Media: What's In It for Backbone and Broadband Service Providers? InfoLibria White Paper, August 2000
ISP Customers Tell It Like It Is Inter@ctive Week, December 1999
The Coming Web Host Crisis Inter@ctive Week, September 1999
Service Level Agreements Key Feature For ISPs Inter@ctive Week, May 1998
ISP Customers: Reliability Wins Inter@ctive Week, February 1998
Top-Notch Customer Service Requires Change In Focus Inter@ctive Week, December 1997
The Argument for Internet-Based Facsimile Telecommunications Magazine, November 1997
Putting the “S” into ISP Inter@ctive Week, October 1997
Who'll care for your intranet? Network World June 1997
     
     
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